Iowodo provides a 1-year
hassle-free warranty for all out products.
This limited warranty provided
by the manufacturer in no way affects any potential statutory
warranty provided by law.
30-Day Money-Back Guarantee
Undamaged
products may be returned for a full refund for
any reason within 30
days of the date the item was delivered to the
designated shipping
address.
Once the returned item arrives
back in our warehouse for inspection, the refund
process will begin.
Please note:
●
Returns must include all accessories ● Items
must include original packaging ● For
non-quality related warranty claims, buyer is
responsible for shipping costs ● For
non-quality related warranty claims, Iowodo
refunds the cost of the product itself ●
Returns may be rejected if items do not meet the
above requirements
Refund
requests for the 30-day money back guarantee
expire 30 days after
Refund requests for the 30-day money back
guarantee expire 30 days after
for non-quality issues for items that have
expired this 30-day window.
For purchases not made directly through our
online stores, please
contact retailers for refunds. For
quality-related issues, please see
below.
Quality-Related Issues
All
quality-related defects on items sold directly
by Iowodo or our
authorized resellers are covered by an extensive
warranty, starting from
the date of purchase.
Country of Purchase
Iowodo’s
limited warranty is restricted to the country of
purchase. The limited
warranty is void on items taken outside the
country they were originally
bought in or shipped to directly from an
authorized online purchase. Quality-related
warranty claims on purchases made through
Iowodo’s authorized
distributors and retailers are handled through
Iowodo.
Quality-Related Returns
For
quality-related warranty claims, items will be
replaced with brand-new
ones where available, if the model is out of
stock, a full refund will
be provided.
Warranty Replacements
Warranties
on all replacements follow the same warranty
timeframe of the original
defective item, or 3 months after being
replaced, whichever is longer.
Warranties on products are void after having
been fully refunded. ● The Buyer must provide
sufficient proof of purchase ● Iowodo must
document what happens when buyers troubleshoot
the product issue ● The defective item’s
serial number and/or visible proof depicting the
defect are required ● It may be necessary to
return an item for quality inspection ● Valid
proof of purchase: ● Order number from online
purchases made through Iowodo or Iowodo’s
authorized resellers ● Sales invoice
● Dated sales receipt
from an authorized Iowodo reseller that shows a
description of the product along with its
price Please
note more than one type of proof of purchase may
be required to process
a warranty claim (such as receipt of money
transfer and confirmation of
address item was originally shipped
to). Warranty claims for product
defects expire 90 days after opening a warranty
claim. It is not
possible to process a warranty claim for items
that have expired their
original warranty timeframe or 90-day warranty
claim request period,
whichever is longer.
Return/Replacement Shipping Costs
Shipping costs must
be covered by buyer in the following
situations: ● Returning products for any
reason other than a proven defect ● Warranty
claims on items taken outside the original
country of purchase ● Buyer’s accidental
returns ● Returning personal items ●
Returning items claimed to have defects but
found by Iowodo quality control to be in
working condition ● Returning defective items
in international shipping ● Costs associated
with unauthorized returns (any returns made
outside of the approved warranty process)
Not Covered Under Warranty
● Products without
sufficient proof of purchase ● Lost or stolen
products ● Items that have expired their
warranty period ● Non quality-related issues
(after 30 days of purchase) ● Free
products ● Repairs through 3rd parties ●
Damage from outside sources ●
Damage from misuse of products (including, but
not limited to: falls,
extreme temperatures, water, operating devices
improperly) ● Purchases from unauthorized
resellers
Liability
● Loss of data
incurred from use of Iowodo products ●
Returning personal items sent to Iowodo When
returning items with a prepaid shipping label
provided by Iowodo, Iowodo takes
responsibility for any damage or loss incurred
in transit. When
returning items for non-quality issues, buyer
assumes responsibility for
any damage or loss incurred in transit. Iowodo
does not provide
refunds for items damaged in transit for
non-quality related warranty
claims.